FAQ

Before moving forward to mass production, our Pre-press Team will review your artwork to ensure there are no errors and send you a final proof for you to approve. If your artwork is not up to our printable standards, our Pre-press Team will advise and guide you to through fixing these errors as best as we can.

If your order has not been submitted to mass production yet, you can contact your Product Specialist to make changes on your order.
All artwork and order specification changes must occur before you approve the final proof for your order.
​If a change or cancellation is requested after the final proof approval, we may be able to pull the order from production if we are notified immediately. More complex changes will be subject to additional fees.

For any updates on your order, contact your Product Specialist or contact our general helpline.

If you have not yet approved your final proof, you may cancel your order by contacting your Product Specialist.
However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations can be made.

Upon the approval of your final proof, please be aware that changing the design may not be possible, as your order might have already progressed to the mass production stage.
However, we understand that there may be situations where immediate design modifications are required. In such cases, we kindly request you to promptly notify your designated Product Specialist. While we cannot guarantee the ability to halt production, our team will make every effort to accommodate your request by intervening at the earliest possible stage to facilitate the submission of a revised design.
Please note that any necessary adjustments to the production process, including restarting it, may result in additional charges that will be accurately reflected in your order.

Certainly! If you have not yet given your final approval for the proof and would like to modify the quantity of your order, we recommend contacting your designated Product Specialist immediately.
Upon receiving your request, our Product Specialist will promptly reassess your initial quotation and provide you with a revised quotation based on your desired changes.
Note: Once you have approved the final proof and your order has moved into mass production, we regretfully cannot accommodate any changes to the quantity of your order.

Expedited orders may be accommodated depending on seasonal demand and packaging capacity. We recommend consulting with our Product Specialist to ascertain our current availability for rush orders.

To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@luckycolorpackaging.com, where a dedicated Product Specialist will be pleased to provide further assistance.

The process of getting your packaging made differs from project to project due to individual needs.
While the steps differ from project to project, our typical process consists of the following stages:
Packaging Consultation (Determine Project Requirements)
Quotation
Structural & Artwork Design Preparation
Sampling & Prototyping
Pre-press
Mass Production
Shipping & Fulfillment
For more detailed information on our process or what it would be like to work with us, contact our Product Specialist.

The duration required to fulfill an order is contingent upon the complexity and scope of your specific project, which is determined during your initial packaging consultation with our Product Specialist.
Given the unique requirements and specifications of each project, it is challenging for us to provide an exact timeline for the completion of your order from initiation to conclusion.
Note: Please be advised that for a general estimation of our production timeline, we recommend referring to our documented turnaround times, which provide a rough estimate of only the production duration for packaging orders.

Indeed, we proudly offer fully customized inserts to complement our comprehensive range of products available on our website.
Our inserts are meticulously tailored to meet your specific preferences, thanks to the expertise of our adept Structural Engineering Team. They skillfully craft inserts that impeccably accommodate your products and packaging requirements.
To ensure precise fitment of your products onto the inserts, we recommend customers either send their physical products to our head office or provide a 3D CAD file of the product. This enables our skilled structural engineers to design inserts that are precisely tailored to your product's size, shape, and specifications.
Head office address:
NO.26 Heshi Road, Heken 2nd Industrial Zone, Qiaotou Town, Donggua City, Guangdong Province, PR China, Dongguan, China
Note: For standalone orders of inserts, we have established minimum order quantities. However, if you order boxes along with you inserts to match the desired quantity, the minimum order quantity for inserts can be adjusted accordingly.

We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.
Contacting us directly
All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm.
During offline hours, you may request a quote using our other methods, and our sales representative will get back to you the next business day.
Call our toll-free line at +86 18676991998
Speak to us through our live chat
Send an email to sales@luckycolorpackaging.com
Note: Before contacting us, our sales representative will be asking you some questions before submitting your quote request. To save time, please have as much of the following information ready.
Style of packaging
Quantity (Refer to our minimum order quantities)
Dimensions
Print
Sending a quote through our form
Our request for a quote form is the easiest method of requesting a quote from us.
Head on over to our form and fill out all required information and submit your request.
Our sales representative will get back to you in 24 hours.

Our MOQs (minimum order quantity) is based on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are set for the benefit of our customers to help save on costs, it is not recommended to go below our MOQs listed below. For reference; an offset (lithography) printed corrugated box with a quantity of 500 boxes will cost just as much for a lower quantity of 100 boxes when manufacturing multiple times because you will be paying for setup fees multiple times. Please refer to our packaging guide on cost optimization for a more in-depth explanation.
Product Minimum Order Quantity Folding Carton Boxes 1,000 units Corrugated Boxes 500 units Rigid Boxes 500 boxes Paper Bags 1,000 bags Stand-up Pouches 5,000 pouches Kraft Pouches 5,000 pouches Floor Displays 100 displays Cardboard Inserts 1,000 inserts Molded Pulp Inserts 10,000 inserts Cup Sleeves 500 sleeves Labels & Stickers 1,000 labels Kraft Paper Mailers 10,000 mailers Poly Mailers 10,000 mailers Bubble Mailers 10,000 mailers Packing Tape 500 rolls Tissue Paper 10,000 sheets Tags : moqorder

Our current production times are an estimated average of 10 - 30 business days depending on packaging type, order size, and the time of the year. Having greater customization with more additional processes on your custom packaging generally yields slightly longer production times.
Note: All dates that are shown are estimates only and are not always guaranteed. Production times may change without notice due to the rapid change and unpredictability of order volumes.
Important considerations:
Shipping time is not included in the listed turnaround times. ( see our shipping times).
Large orders may require a longer production time (especially rigid boxes).
Production turnaround starts when your final proof has been approved and submitted.
General turnaround times:
Product
Turnaround Time
Folding Carton
15 - 20 business days
Corrugated
15 - 20 business days
Rigid
25 - 30 business days
Inserts
15 - 20 business days
Floor Displays
25 - 30 business days
Note: Lucky Color cannot guarantee that the delivery of your products will arrive in the estimated delivery time as there may be unforeseen circumstances during shipping. If you have any questions about our current production turnaround times, reach out to your Product Specialist.

Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders.
If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with one of our Product Specialists for a customized packaging strategy based on your business requirements and project goals.

Here are some of the choices that may affect the price of your packaging:
Size (larger packaging requires more sheets of material to be used)
Quantity (ordering higher quantities will net you a lower cost per unit)
Material (premium materials will cost more)
Additional processes (additional processes require extra work)
Finish (premium finishes will cost more)
If you have any questions about pricing and how you can save on costs, you may consult with one of our Product Specialists or visit our detailed guide on how to save on your packaging.

We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage.
Note: Shipping estimates are not always 100% accurate and are usually used as a reference. Depending on the length of your project, your final shipping cost may change when production is complete due to ever-changing shipping rates. We advise working closely with your Product Specialist to keep constant updates on your potential shipping costs.

No - the price of your packaging is not affected by the number of colors you use if you are printing with CMYK, so use every color of the rainbow if you'd like!
However, if your artwork requires PMS (PANTONE® Matching System) colors, additional charges will apply for each PMS color you choose to use.

Rush orders may be available depending on seasonality and packaging capacities. Speak to one of our Product Specialists to check for our current availability.

You don't have to choose which shipping to use when working with Lucky Color!
Our dedicated product specialists will help manage and plan your entire shipping & logistic strategy to help you save on costs while getting your packaging to your doorstep on time!
However, if you're still interested in which shipping method to choose, here's a general breakdown of our shipping options:
Type of Shipping
Average Shipping Time
Air Shipping (International Manufacturing)
7 business days
Sea Shipping (International Manufacturing)
30 business days
Ground Shipping (Domestic Manufacturing)
7 business days

If your order has not been shipped out yet, you can contact your designated Product Specialist, and they'll be happy to update the shipping method for the order.
Our product specialists will provide you with new quotes for the updated shipping methods and ensure your order is up to date on our system.

Yes - All of our products are available to be shipped both locally and internationally - with limited restrictions.
Speak with our Product Specialist to find out if your country is eligible for shipping.

It depends. If all items can be manufactured at a single manufacturing facility, your items will be eligible to be shipped together in one shipment. In the case of multiple types of packaging that cannot be fulfilled within a single manufacturing facility, your items may have to be shipped separately.
If you have any questions or concerns about your shipping, please speak with your Product Specialist.

We ship from China.

Yes - As part of our project management, your Product Specialist will update you whenever there are any changes to your order.
When your mass production is complete, you will get a notification that your order is ready to be shipped. You will additionally receive another notification that your order has been picked up and shipped.
Note: If you still have concerns about your shipping, don't hesitate to contact your Product Specialist for additional support.

We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage.
Note: Shipping estimates are not always 100% accurate and are usually used as a reference. Depending on the length of your project, your final shipping cost may change when production is complete due to ever-changing shipping rates. We advise working closely with your Product Specialist to keep constant updates on your potential shipping costs.

Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival.
Special rigid box structures may need to be shipped in their constructed form as they can't be flattened due to the nature of the box style.
We aim to package all of our products accordingly and with care to ensure your packaging can withstand the potentially harsh elements of travel and handling.

All of our products are available for shipping
internationally.
Depending on the manufacturing facility's location and delivery address, your government may require you to pay taxes or import fees/duties on your order. As part of our service, Lucky Color will help manage your entire logistics including any import process for a hassle-free experience.
Note: Customs may hold shipments to check the shipment contents to confirm that the value of goods was declared accurately. Due to these stops in shipments, the estimated delivery date we provided to you may be delayed.

We most definitely can!
Customers often request their shipments to be delivered directly to their fulfillment centers and a smaller quantity to be shipped to other locations. As part of our service, our Product Specialists work closely with our Logistics Team to help schedule and organize your shipments.

We offer Air, Ground, and Sea shipping depending on the manufacturing origin and destination.
With several shipping methods available, shipping is generally not included in your quote unless stated explicitly during your consultation stage. We can provide more accurate shipping estimates upon request.
Note: Shipping estimates are not always 100% accurate and are usually used as a reference. Depending on the length of your project, your final shipping costs may change when production is complete due to the ever-changing shipping rates. We advise working closely with your Product Specialist to keep constant updates on your shipping costs.

Choosing the best material for your packaging can sometimes be difficult! Don't worry! During your consultation stage with our product specialists, we will help determine the best material for your product even if you have already chosen a material when submitting your quote request.

To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!

For optimal printing results, please refer to the artwork submission guidelines outlined in the link below. All artwork must be set up as CMYK for print with a 1/8" bleed. All fonts must be outlined to prevent being replaced by a default font, and all links must be embedded within the artwork. All images must be at least 300 ppi for optimal printing. We do not make corrections or alterations to customer artwork. It is the customer's responsibility to ensure that artwork submission guidelines have been properly followed. You may choose to proceed to production in disregard of these guidelines at your own risk.

Depending on the type of packaging you ordered, the way to measure the correct dimensions for your packaging may differ. However, all measurements are always measured using Length, Width, and Depth.
Rigid & Corrugated Packaging
Due to the nature of rigid and corrugated packaging is made of thick material, it is recommended to use internal dimensions. Using the internal dimensions guarantees the absolute correct amount of space needed to fit your products perfectly. Folding Carton & Other Packaging Packaging types made of thinner material like folding cartons or paper bags are generally okay to use external dimensions. However, because it is industry standard to use internal dimensions, it would be easier to stick with internal dimensions to avoid any future issues. ​
If you are having trouble getting the measurements for your packaging, you may reach out to your designated sales representative for some additional help.

To correctly place your artwork on the dieline we provided you, we recommend you to stop by our comprehensive artwork & design guideline.
If you still require assistance after going through our guidelines, you can alternatively contact your designated sales representative to request some additional help.

When you receive your custom dieline, there are some guidelines and recommendations to follow to ensure your packaging prints out crisp, clean, and aligned.
Failing to follow these guidelines and recommendations will potentially result in misprinting your packaging, which can involve delays in your overall production and increased costs. Visit our general artwork guide for all products.
Visit our artwork guide for digital corrugated boxes
Note: Our pre-press team will assist in guiding you through the process if additional help is needed however, it's crucial that everything is correct as we are not liable for any production errors once you approve the final artwork.

In print, the colours of the CMYK space consist of four colours applied separately. Small-sized elements can be printed out of focus. Large elements give the best results.It’s crucial that the minimum height of the text is 8 points. Otherwise, it might not be possible to read.

We are pleased to inform you that we accept a variety of payment methods to facilitate your transactions. We honor all major debit and credit cards issued in North America, including but not limited to:
L/C,Cash,Western Union,T/T, Paypal
For transactions exceeding $5,000 USD, we also accommodate payments via bank/wire transfers and cheques to provide additional convenience.
Should you prefer an alternative payment method not listed above, we encourage you to reach out to your designated Product Specialist. We are committed to ensuring a seamless payment experience and will gladly assist in tailoring our payment options to meet your specific needs.

Of course, you can! You can view our other accepted payment methods here.

Unfortunately, we must receive 30% deposit paid to start the order , 70% balance paid before shipping.
In some circumstances, split payments can be arranged with your product specialist when ordering large volume orders that require the orders to be split into batches; however, payments must still be made for each batch before it can move into production.
To inquire or arrange split payments for your order, please get in touch with your Product Specialist.

If you're having an issue with your custom packaging, you may contact your Product Specialist.
Please email your Product Specialist with the following information:
Order #
A detailed description of the issue
High-resolution picture of the issue - the more information we have, the better
The customer must notify Lucky Colorwithin 5 business days of delivery of any defects/issues discovered; failing to do so, the customer is automatically deemed satisfied with the product. Please read our Terms & Conditions for more information about our refund/return policy.

Under normal circumstances, refunds are not provided on orders due to the nature of custom packaging.
In the event of defects or quality issues, we take full responsibility and proactively work with you to arrange a solution, which can result in a replacement, refund, or credit.
The customer must notify Lucky Color within 5 business days of delivery of any defects discovered, failing to do so, the customer is automatically deemed satisfied with the product. Lucky Colordetermines that a product is a defective product if it has a structural or printing error from manufacturing (improper construction, cutting, or finish) other than the following:
cracking which occurs when creased in printed areas as a result of over-expansion with paperboard material (can occur due to the nature of paperboard)
minor cracking along creased areas for non-laminated cardstock (this is normal)
cracking, bends, or scratches produced as a result of mishandling or shipping
variance in specifications including styles, dimensions, materials, print options, print layouts, finishing, that is within 2.5%
variance in color and density (including between any proofs and final product)
Please read our Terms & Conditions for full details on our return and refund policy.

We're very sorry to hear that your boxes have arrived damaged. While we do our very best to package and protect your boxes for shipping, sometimes things can happen that are beyond our control.
If the items you have received appear to be damaged, please contact your Product Specialist. We will review your request and help solve your issue as soon as possible.
Please email your Product Specialist with the following information:
Order #
A detailed description of the damaged product(s)
High-resolution picture of the damage - the more information we have, the better
The customer must notify Lucky Color within 5 business days of delivery of any defects discovered, failing to do so, the customer is automatically deemed satisfied with the product. Please read our Terms & Conditions for more information about our refund/return policy.

Unfortunately, we do not accept returns for the orders we have delivered. Because our business is 100% custom work, we cannot offer returns or exchanges once an order is printed unless the product is deemed defective.
Please read our Terms & Conditions for more information about our refund/return policy.

Unfortunately, we currently do not offer free samples of your packaging.
For samples of our existing work, please contact your Product Specialist or check out some of our work on our Instagram!

At Lucky Color, we care a lot about sustainability and what's in store in the future as more businesses move towards a much greener footprint. Because of this ongoing trend in the market, we are always challenging ourselves and sourcing new eco-friendly packaging and options for our customers to choose from!
The majority of our paperboard/cardboard materials contain recycled content and are fully recyclable!
Note: Your packaging can become harder to recyclable and less sustainable depending on the coatings and special options you choose to add to your packaging. To get expert advice on keeping your packaging more sustainable, speak with our Product Specialist to help plan your packaging!

We sure can! White ink is extremely great when printing on any of our kraft packaging!
Contact our Product Specialists to get your quote started.

Lucky Color offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.
Here are the lines of packaging we currently offer:
Folding Carton
Corrugated
Rigid
Bags
Displays
Inserts
Labels & Stickers
Note: If you don't see the type of packaging you are looking for or simply not sure what line to choose for your product, you may alternatively contact our helpline for expert advice. Our Product Specialists will be able to help you choose the perfect packaging for your product, recommend alternative packaging options, and even help source packaging we do not currently carry.

Yes, we certainly do!
Other than the box styles we carry in our library, you may request a completely custom structure. Our team of professional structural engineers can make just about anything!
To get started on your totally custom box structure, fill out our Quote Request form and attach any reference photos to help us get a better picture of what you are looking for. After submitting your quote request, our Product Specialists will reach out to you for further assistance.

For boxes made of paperboard or corrugated material, we recommend the following storage environments:
Store it in a dry and cool area. (Humidity can cause boxes to be damp and moldy due to the porous nature of paper) Away from direct light or any place with direct sunlight. (Light can cause ink to break molecularly, causing inks to appear to be washed out)
Kept on clean and dry surfaces away from any water source Store horizontally to avoid bends or creases

We always provide flat lay and 3D digital proofs to you for approval before moving forward to mass production. By using the 3D digital proof, you would be able to get a general idea of exactly what your packaging will look like after printing and assembly.
If you are ordering a large volume order and are unsure of how the finished product would look like, we suggest requesting a production-grade sample of your packaging to ensure that your packaging is exactly the way you want it before moving to mass production.

Not exactly - The colors on your screen may vary from the printed packaging you receive.
This is mainly caused by the different color spaces used for displays/monitors and printers. Displays/monitors utilize the RGB color space while printers operate using CMYK color space. Additionally, printing on different substrates can also cause color variance as well. (Printing on kraft vs. white paper)
To get the exact color, you are looking for, we recommend requesting a production-grade sample to validate the color before moving forward to mass production.

When designing your artwork, always use the highest resolution images you can. The higher the resolution image you use, the higher quality your print will be!
When using .JPG, .PNG, .TIFF images, ensure that your image quality is at least 200 DPI. However, 300 DPI would produce the best results.
Every order will receive a final artwork proof that displays the final layout. If your images do not meet our recommended threshold of 200 DPI, your Product Specialist will inform you.
If you're still unsure if your artwork will be printed high-quality, we recommend requesting a production-grade sample before moving forward to mass production.

When you have successfully transferred your artwork onto your custom dieline template (.AI or .PDF), you can send your files via email to your Product Specialist for our Pre-press Team to review.
Note: For larger files that cannot be sent via email, you may upload your files to WeTransfer, Google Drive, or Dropbox and provide the download link to your Product Specialist.
Our Pre-press Team will review your artwork thoroughly for any concerns and will send you a 2D proof outlining any errors they may find. Unfortunately, Lucky Coloris not subject to fixing these errors for you. However, we are more than happy to help guide you through the fixes.
Note: Non-technical concerns such as spelling errors, RGB or PMS-to-CMYK color shifts, and atypical design orientation are not reviewed in our proofing process.

Once you have decided to work with Lucky Color on your custom packaging project, our structural designers will begin to create the custom dieline based on your specifications.
Once your dieline is completed, your Product Specialist will send you your custom dieline!

Our sales representatives are available from Monday - Friday @ 9:00am - 6:30pm
Call our toll-free line at +86 18676991998
Speak to us through our live chat
Send an email to sales@luckycolorpackaging.com

We are located in Guangdong, China

Pre-press is the stage (or process) in which digital files are prepared for the printing press. Pre-press turnaround times typically vary depending on the complexity of the project. It can take as fast as several hours or as long as several days.
Please contact your Product Specialist to discuss more accurate pre-press time frames for your project.

We have four prototyping options available for our customers; Digital 3D mockups (included with your free proof)
Plain (unprinted) prototypes
Digital-printed prototypes
Production-grade prototypes
At our current state, we are not able to provide accurate pricing for our prototypes due to each customer's customizations (type of packaging, size, print, and additional processes). In order to get pricing on our prototypes and samples, we recommend reaching out to our Product Specialist .
Visit Sample & Prototyping​ to learn more.

Unfortunately, we do not offer color matching services at this time and cannot guarantee the color appearance between on-screens and the final print result.
However, we recommend that all customers go through with our production-grade sample service, which allows you to get a printed physical prototype to check for color output and sizing.

You sure can! We are able to print on one-side (inside or outside) or both sides (inside & outside) of your packaging.
Just specify in your quotation that you need double-sided printing. Our product specialist will help you with the rest!

Digital Print
Digital printed packaging is created using a digital printer to print directly on the material, similar to how a desktop inkjet printer would print on paper (but on a larger scale). Lower print quality than offset printing.
It does not require an additional tooling fee, making it more affordable for smaller quantity orders.
Offset Print
Offset printing uses metal plates to layer color in succession, offering superior image quality and greater cost-efficiency for larger volume production runs.
Highest print quality.
Recommended for high quantity orders due to additional tooling/setup fee
To learn more on which print method to use, visit our Digital vs. Offest guide or consult with our Product Specialists.

PMS refers to the Pantone Matching System, which is a standardized color matching system that ensures color accuracy to a physical color swatch.
PMS colors are coded through a numbering system (also known as Pantone Colors). These colors are widely used in packaging, print, fashion, graphics, and interior design when brands require a specific color output.
When opting for PMS Colors, keep in mind that additional fees apply.

CMYK stands for Cyan, Magenta, Yellow, and Black and is the color space commonly used within the printing industry.
Before your packaging is sent to our manufacturing facilities for print, it is important that your artwork on our dielines are all in CMYK.
Not converting your artwork properly to CMYK color mode will result in inaccurate color output since the printing press can only operate using CMYK colors.
Note: As part of our process, we conduct an additional pre-press check to ensure that the files are perfect before moving onto production. During the pre-press check, Lucky Color is not responsible for correcting your files in the event of the print file not meeting our standard. We require our customers to correct their files. However, we are more than happy to advise and guide you through making the necessary corrections.

At Lucky Color, an additional process refers to a special finishing that can be applied to your packaging. Additional processes are all subject to additional fees.
Some of our additional processes include:
Window patching
Embossing / debossing
Foil stamping
Spot UV
Special die-cut
Pantone printing
You can check our Options & Material Library for more details on all our additional processes.
Note: Foil stamping comes in a variety of different colors and patterns. Due to the vast variety, it is best for you to provide us a reference photo to pinpoint the exact foil stamping you are looking for. If you do not have a reference photo, our product specialists will recommend the best one for your packaging.

Yes, of course!
When starting an order with us, indicate that you have multiple artworks to work with for the same sized packaging. Our product specialists will further help you organize your order to reflect the multiple artworks you have provided us!
The same goes with multiple artworks for different sized packaging. Just let us know the details and we will help manage your order!

A dieline serves as a blueprint that ensures the correct layout for artwork designs on your packaging. It is essential to the cutting and creasing process as it gives our machines the appropriate information to precisely cut and fold areas of your packaging.
Dielines play a crucial role in the production process of your packaging as it is the only acceptable format recognized by printers and die-cutting machines for manufacturing.
Dielines includes information such as;
Fold lines - lines that indicate where your packaging should be folded to construct your packaging.
Cut lines - lines that indicate where the die-cutting machine should cut to create your packaging
Bleed lines - lines that mark excess space to account for any movement of the substrate during printing.
Safety lines - lines that communicate to the printer to establish where important elements (such as logos and artwork) will be present on your packaging.
To apply your artwork properly to our dielines, follow our detailed step-by-step artwork & design guide.